Communication and Interpersonal Skills

Whatever may be the nature of your work – sales, customer service, management, software development, project management, people development, financial wizardry, research, etc. – every job requires you to deal with people.

In a scenario where selection processes ensure that everyone has sufficient subject-matter-expertise and high I.Q. – what gives you the competitive edge in your career is how successfully you handle people. Whether one likes it or not, major decisions and deals still unfold on the basis of interpersonal interactions. People prefer to do business with people they like.

Our program helps the participants:

  • Communicate clearly
  • Create good “first impressions”
  • Establish rapport easily with new people
  • Listen completely and empathically
  • Read between the lines when the communication is not direct
  • Probe and clarify to get complete information
  • Understand and value differences
  • Resolve conflicts constructively
  • Give and receive feedback productively
  • Participate in meetings more productively
  • Be assertive, not aggressive or submissive
  • Get rid of anxiety in interpersonal situations

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